Terms of Service
Terms of Service
Making the reservation
The client must be over 18 years old. The payment can only be done when the request has been approved. When we receive the request, you will get an answer in 48 hours. If the requested day(s) are available, we'll send a message of approval, after which you can make the payment. If there's a reason for disapproval, we'll send an explanation, ie. "the house is already under reservation" or "in private use".
If the request has been approved, you'll receive a message of affirmation which explains the means of payment (straight monetary transaction or Mobile Pay / Pivo Transfer). You'll also receive a four-digit code to a keybox that's located on the right side of the front door. This code you'll get a day before your reservation begins, in a separate message, and only after we've made sure you have succesfully completed your payment.
From the aforementioned box you'll get the key when applying the received code. You're free to enter the house for the intented duration when your reservation begins - the exact times concerning your recervation can be found from the "staying in the lodge" -section.
You're expected to leave at the end of the reservation. The house must be cleaned according to the rules given on the website. All the doors must be locked (back- and front), and the key must be returned to the box where it was originally retrieved from. If the key is lost, the locks must be changed, and the ensuing costs will be extracted from you.
stay over the allowed period, you'll be charged an extra +20% per day (for the days onwards). You can avoid this additional fee by requesting extra time before your stay's up; the request will most likely be granted (if the calendar is free).
Cancelling your reservation
You have the right to cancel yur order a week (seven days) before your reservation begins by notifying us via email to email@example.com. You'll get your money back if you complete the cancellation within this timeperiod, but if you fail to do so in time, no refund will be given.
The owner of the establishment reserves the right to cancel your order at any given time, be it during or before your reservation - although a sufficient reason must be stated, ie. damage caused by forces of nature (lightning, snowstorms, etc.), general maintenance, the customer breaking of rules and so forth.
If the cancellation is a case of "not your fault", then a full refund will be delivered.
Staying in the lodge
You're free to go into the lodge beginning from the day of your reservation at 10:00 AM. You're free to enjoy your stay as you see fit, but are expected to abide by the rules given. At the day of your departure you should clean the lodge according to the given cleaning instructions (which are on our site and on paper, inside the house). The time of departure for the final day is 14:00 (02:00 PM) at most. Lock all the doors and leave keys in the box where you retrieved them from.
The maximum number of people allowed is the amount of beds, which is 7+1 (couch included). Smoking prohibited indoors. Animals allowed if they're indoor trained. During outdoors, all animals - especially dogs - are to be kept in leashes due to the reindeer wandering the surrounding woods.
Bedsheets are available for rent if needed.
Accidents and thefts
If you happen to break something by accident, or there's any kind of damage inadvertly done to the lodge or the surrounding enviroment, please notify the owner immediately via phone or email. If you fail to make the notice, and the damage is spotted upon the next inspection, you'll be charged for the damages, no matter the inadvert nature of the accident.
The outbuildings -
garage and the granary - are in private use and locked, so entering into
these buildings is prohibited. Any attempts will be forwarded to
police for investigation, and any missing items, either from the
house or the outbuildings will be reported to the authorities. The house will be inspected after each visitor.
We are not responsible for any self-caused harm that may occur when staying within the premises.
Notifying us and giving feedback
If you happen to notice any potentially hazardous equipment or places within the house or the enviroment, please let us know either via email or calling. The structures deemed thus have already been marked - such as the unreliable stairs leading to the attic - but there may appear new potential hazards as the passage of time strains the lodge and its surrounding areas. All kind of feedback is always welcome, as well, even if there isn't anything particular to notify or complain about.
Privacy / Camera surveillance
The lodge's driveway are under camera surveillance, but these cameras will be turned off during your stay. They will be reinstated when your scheduled stay is over - this way we can make sure you can enjoy your stay in private, but also so that everyone respects the arrival and departure times laid out in these regulations.
We hope you have a pleasant stay in the lodge.